Delivery & Returns

.
COVID-19
Please note that due to the current situation linked to the COVID-19 pandemic, shipping might take a bit longer than expected. We are doing our best to ship our online orders and soon as possible. 
Please contact us on info@aya.co.uk for further information on delivery during this time.
.
DELIVERY
All orders will be dispatched within 3-5 working days unless the item is a pre-order or bespoke or prevented by circumstances beyond our reasonable control. If we are unable to meet the estimated delivery date because of such circumstances, we will contact you with a revised estimated delivery date.
.
UK ORDERS
FREE SHIPPING ON ALL UK ORDERS (UK mainland) 
Estimated Delivery Time: 3-5 working days
 
EU ORDERS
FREE SHIPPING ON ALL ORDERS TO EUROPE
Estimated Delivery Time: 5-7 working days
 
USA ORDERS
FREE SHIPPING ON ALL ORDERS TO USA
Estimated Delivery Time: 7-10 working days
 
REST OF THE WORLD
FREE SHIPPING ON ALL ORDERS
Estimated Delivery Time: 7-10 working days
 
RETURNS
.
If you wish to return a product to us for any reason, you must, within 14 days from receiving your order, send an email to customercare@aya.co.uk providing us with your original order details, together with the details of the item you wish to return and the reasons for returning it. Our customer services team will then get in contact with you to assist you with your return.
 
TAXES AND DUTIES - EU & USA
.
For any AYA orders placed for delivery to the EU or USA, AYA will pay all taxes and duties levied on these orders and will manage the custom clearance process for all customers in these territories. 
Therefore no further payment for taxes or duties will be required on any order shipped to the EU or the USA. AYA will pay all taxes & duties owed and manage the process. 
 
TAXES AND DUTIES – REST OF THE WORLD
.
Items in your order that are designated for shipment to countries outside of the UK may be subject to taxes, customs duties and fees levied by the destination country. The recipient of the shipment is the importer of record in the destination country and is responsible these taxes, duties and fees.
Please contact your local customs office for further information before placing your order or contact info@aya.co.uk for further assistance. 
.
EU & USA RETURNS
.
Please note, when returning items from the EU and USA, customers will need to pay import duties and taxes.
If import duties and taxes are not paid by the customer when returning a product, the return will unfortunately not be accepted.
If you have any questions or need any help with your EU or USA order, please contact info@aya.couk.
 
 
 
TERMS & CONDITIONS
.
We do not take responsibility for items that have specific delivery requirements not specified on their original order. This becomes the responsibility of the courier. I.e. leaving items in a safe place or authorising delivery without a signature.
 
 
CONTACT HOURS
.
Mon-Fri  
10am – 6pm GMT 
We aim to get back to you within 24 hours